Do you take a percentage of my orders?
No. Plans are a flat monthly fee. The only per-payment charge is the small platform fee on orders a diner pays online, and you can have diners cover that instead.
What counts as an order?
Any phone or chat order that's placed and sent to your board. Calls that don't end in an order, like hours, directions or “are you open?”, are always free and unlimited.
What happens if I go over my included orders?
Nothing stops working. Extra orders are billed at your plan's per-order rate on the next invoice. If you're regularly over, we'll suggest the plan that costs less.
How do online payments work?
You connect your own Stripe account in the portal (about five minutes). Diners pay you directly through a secure link we text them, and Stripe pays out to your bank. Stripe's standard processing applies, plus VoiceLynk's 0.75% + 10¢ platform fee.
What is the diner service fee?
An optional setting, per location. When it's on, diners who pay by link see a small online service fee (for example $0.79) as its own line at checkout, and the assistant mentions it before sending the link. It replaces what you'd otherwise pay us per payment. Orders paid at pickup never get it.
Is there a contract?
Month to month. Cancel any time from the portal or by emailing us.